Redcase Support Program: Boost Your Production and Minimize Downtime
Secure your production and reduce machine downtime with the RedCase support programme of BAKON!
Due to close monitoring and machine check-ups, we offer you the security that unnecessary downtime is absolutely minimized.
A WiFi modem provides direct access to your BAKON Portal account, where user manuals, electrical diagrams, certificates and lists of spare parts are safely stored.
Special key features
- Quarterly online machine check-ups provide insight into the status of your machine.
- Worldwide 24/7 service and support if necessary.
- Safe storage of all your machine data on the Bakon Portal.
Key features
- 4 times per year an online machine check-up
- Report and recommendation after every online machine check-up
- 24/7 service and support
- Easy access on the Bakon Portal to view user manuals, electrical diagrams, certificates and lists of spare parts
- Storage and administration of machine parameters on Bakon Portal
- Access to Service Priority Lane
- A RedCase® with spare parts and special tools
- Possibility to expand with a visit of service engineer
Frequently Asked Questions
RedCase is a service and support program by Bakon that provides comprehensive care for your equipment. RedCase ensures you to have continuous updates of machine parameters and regularly (4 times per year) online check-ups. These preventative measures increase the efficiency of your machine, lengthen its lifetime and reduce shut down times and therefore production costs.
The RedCase Service and Support program includes:
- 4 times per year online machine check-up
- Report and recommendation after every online machine check-up
- Storage and administration of machine parameters on the Bakon Portal
- Easy access on the Bakon Portal to view user manuals, electrical diagrams, certificates and lists of spare parts
- Access to Service Priority Lane
- A RedCase tool case with spare parts, special tools and maintenance product(s)
- The possibility to expand your service and support with the visit of service engineer
Inside the RedCase tool case you’ll find the following components (may vary depending on the type of machine):
- Special tools
- Spare parts and maintenance product
- Access code to the Bakon Portal
RedCase is available for the:
- Certainty for optimal performance
- Reduction of risk of failures
- Reduction of downtime by taking timely measures (e.g. early machine check-ups).
RedCase is available for the Nano, Compact and Inline Ultrasonic Slicers and the Gearwheel Depositor
Buy a Gearwheel Depositor or Nano Ultrasonic Cutting Machine together with our Service & Support program RedCase.
This will extend the warranty period of your machine to 3 years and strengthen your competitive position through a reliable and future-proof production process.
RedCase online
A built-in modem provides you direct online access to your Bakon Portal account. On this BAKON Portal you’ll find all machine user information such as user manuals, electrical diagrams, certificates and lists of spare parts.
Service and Support
4 times per year RedCase carries out an online machine check-up whereof you will receive a report with recommendations. This standard RedCase Service and Support program may be expanded with a visit of one of our service engineers.
RedCase Care
RedCase Safe
Secure all data of your machine safely in the BAKON Portal.
The BAKON Portal keeps your machine parameters (and more) safely online stored and easily accessible at all times by means of the built-in modem.
RedCase Priority
RedCase assures fast service and support by giving you privileged access to our Service Priority Lane.
This means that your service call receives preferential treatment and you may count on the fastest service and support possible by our service engineers (24/7).
RedCase Content
Besides the Service and Support program, you’ll receive a RedCase tool case containing the following components:
- Spare parts and maintenance product
- Booster
- Special tools
- Access code to the BAKON Portal
BAKON Portal
BAKON designs and manufactures
