REDCASE: a Service and Support program by BAKON

Secure your production and reduce machine downtime with the RedCase of Bakon!

Due to close monitoring and machine check-ups, we offer you the security that unnecessary downtime is absolutely minimized.

A WiFi modem and smartphone provide direct access to your Bakon Portal account, where user manuals, electrical diagrams, certificates and lists of spare parts are safely stored.

null

Key features

  • 4 times per year an online machine check-up
  • Report and recommendation after every online machine check-up
  • 24/7 service and support
  • Easy access on the Bakon Portal to view user manuals, electrical diagrams, certificates and lists of spare parts

  • Storage and administration of machine parameters on Bakon Portal
  • Access to Service Priority Lane
  • A RedCase® with spare parts, special tools, wifi modem and smartphone
  • Possibility to expand with visit of service engineer

null

Frequently Asked Questions

What is RedCase?

RedCase is a service and support program by Bakon that provides comprehensive care for your equipment. RedCase ensures you to have continuous updates of machine parameters and regularly (4 times per year) online check-ups. These preventative measures increase the efficiency of your machine, lengthen its lifetime and reduce shut down times and therefore production costs.

What is included with RedCase?

The RedCase Service and Support program includes:

  • 4 times per year online machine check-up
  • Report and recommendation after every online machine check-up
  • Storage and administration of machine parameters on the Bakon Portal
  • Easy access on the Bakon Portal to view user manuals, electrical diagrams, certificates and lists of spare parts
  • Access to Service Priority Lane
  • A RedCase tool case with wifi modem, smartphone, spare parts, special tools and maintenance product(s)
  • The possibility to expand your service and support with the visit of service engineer

What's in the RedCase?

Inside the RedCase tool case you’ll find the following components (may vary depending on the type of machine):

  • Wifi modem and smartphone
  • Special tools
  • Spare parts and maintenance product
  • Access code to the Bakon Portal

What is the Bakon Portal?

Modem and smartphone provide direct access to your own Bakon Portal account, which of course is secured and protected by login codes. Inside your account, all machine data are safely stored and you will find the current maintenance status of your equipment.

How do I connect to the Bakon Portal?

With the provided wifi modem and smartphone you will be able to make an online connection and access your own Bakon Portal account. This account is of course secured and protected by (personal) login codes.

What is the Service Priority Lane?

RedCase ensures fast service and support by giving you privileged access to our Service Priority Lane. This means that your service call receives preferential treatment and you may count on the fastest service and support possible by our service engineers (24/7).

For which machines is RedCase available?

RedCase is available for the:

  • Inline Ultrasonic Slicer
  • Compact Ultrasonic Slicer
  • Nano Ultrasonic Slicer

How do I 'subscribe' ?

Our Ultrasonic Slicers are standard equipped with RedCase. The first year is free of charge (i.e. you pay no subscription fee). After the first year, you pay an annual subscription fee.

What are the advantages of RedCase?

  • Certainty for optimal performance
  • Reduction of risk of failures
  • Reduction of downtime by taking timely measures (e.g. early machine check-ups).
null

RedCase is available for the following machines: Nano, Compact and Inline Ultrasonic Slicers.

null

RedCase Online

The supplied modem and smartphone provide you direct online access to your Bakon Portal account. On this Bakon Portal you’ll find all machine user information such as user manuals, electrical diagrams, certificates and lists of spare parts.
null

RedCase Service and Support

4 times per year RedCase carries out an online machine check-up whereof you will receive a report with recommendations. This standard RedCase Service and Support program may be expanded with the visit of one of our service engineers.
null

RedCase Care

We take good care of your machine by carrying out online machine check-ups and storage and administration of your machine parameters on the Bakon Portal.
null

RedCase Safe

Secure all data of your machine safely in the Bakon Portal.

The Bakon Portal keeps your machine parameters (and more) safely online stored and easily accessible at all times by means of the provided modem and smartphone.

null

RedCase Priority

RedCase assures fast service and support by giving you privileged access to our Service Priority Lane.

This means that your service call receives preferential treatment and you may count on the fastest service and support possible by our service engineers (24/7).

null

RedCase Content

Besides the Service and Support program, you’ll receive a Red Case tool case containing the following components:

  • Wifi modem and smartphone
  • Spare parts and maintenance product
  • Booster
  • Special tools
  • Access code to the Bakon Portal

Bakon Portal

The Bakon Portal offers active and optimal remote support for your Bakon equipment. Protect your machine by counting on the reliable and flexible support solutions that the Bakon Portal provides.